Warranty and Returns

Warranty and Returns Policy

Bravo Pumps Australia warrantises its electric pumps in Australia for 1 year only - 

If a product fails you must contact Bravo Pumps Australia via email - Info@bravopumps.com.au - and provide the following information.

  1. Details and/or description of the failure;
  2. A photograph of the product that shows the Bravo Pumps Australia warranty void sticker , the serial number of the unit; and 
  3. A copy of the Bravo invoice and/or other proof of payment
  4. A Bravo Pumps Australia reseller may be asked not to resend the unit but at all times the Bravo Pumps Australia warranty sticker must be sent as this is a requirement by Scoprega /Italy the manufacturer and Bravo Pumps Australia. 

Every Warranty Claim Must Satisfy the Following

Bravo Australia will only provide a warranty if the following can be satisfied;

  1. The product is purchase from Bravo Pumps Australia online store or one of its authorised retailers;
  2. The product was purchased within 12 months of the date of notification of the claim;
  3. The product has been used in accordance with the manufacturer's user guide;
  4. The product has only been used for private purpose;
  5. The product has not been used for commercial, trade, hire, professional or demonstration purposes;

Excluded from Warranty

The warranty does not cover components that are subject to natural wear and tear by normal use in accordance with operating instructions.

Warranty is Limited

If a warranty claim is accepted by Bravo Pumps Australia it is limited to:

  1. Repair and/or replacement of the product only.          

Excluded from Warranty

The following heads of damage are excluded to the maximum extent possible under Australian and Western Australian Law.

  1. Economic loss;
  2. Consequential loss; and
  3. Damages for personal injury

Costs of Return of Product

Where product is required to be inspected, repaired or replaced, all return shipping costs are to be covered by the customer. Shipping costs will be refunded if the the product in question is found to be defective by manufacturing up to $20 only.(freight within Australia)

Warranty Non Transferrable

This warranty only applies to the original purchaser who purchased the product from Bravo Pumps Australia or one of its approved resellers.  The warranty is not transferrable to any subsequent purchaser.

Where a person acquires the product by way of a gift from the original purchaser the warranty will only apply if the original has notified Bravo Pumps Australia of the identity of the gift recipient at the time of purchase.

PLEASE NOTE - IMPORTANT INFORMATION 

All Bravo pumps come with a Bravo Pumps Australia warranty sticker with a serial number as of Feb 14 2016 - PLEASE DO NOT REMOVE THIS STICKER -  this is the units ID number and MUST BE ON THE PRODUCT IF CLAIMING WARRANTY.

NO STICKER - NO WARRANTY

Terms of trade

A 30 % cancellation fee applys to all orders if the order has been packed and paid for / All administration costs / paypal fees / credit card fee's  / shipping fee's / warehouse fee's will be passsed on to the customer.

APPLICABLE LAW

The law that applies to this Warranty and Returns Policy shall be the Law of the Commonwealth of Australia and the State of Western Australia.  Any other jurisdiction's law is expressly excluded from having application.


Bravo Pumps Australia

Info@bravopumps.com.au

1300 127 286